The Power of Workflow
Workflow makes life easier: it helps streamlining and automate tasks, minimize rooms for error and will increase efficiency. In processes where multiple persons are involved, like the user provisioning process, implementing a workflow can enhance the efficiency of the whole team.
Every organization works differently. To implement an efficient workflow that will be accepted by the organization, the workflow needs to be configured according to the team's requirements. CSI tools has embedded the powerful workflow functionality in the user provisioning solutions - CSI Automated Request Engine, or CSI ARE in short. By fully automating the user provisioning process, any user-role related change request will have:
- a pre-check on risks and/or SoD conflicts;
- an automated approval workflow;
- an automated implementation of changes in the SAP system once the request is approved by the involved parties.
All this results in preventing new risks and/or SoD conflicts while saving time, and as such being more efficient.
A workflow can be configured in any way thinkable:
- with multiple approvers;
- a combination of the above.
"But what when our involved persons are going on a holiday?", we hear you ask. The out-of-office functionality prevents requests from stacking up while the responsible person/people are not in the office and enjoying their vacation.
Every request is kept in the logging to provide a full audit trail. This is the "prood uf the pudding" for your auditors.
Integration with other ticketing or workflow systems
What if you already have a workflow solution implemented and embedded in your organization? How can you tackle this? Don't worry! Existing solutions (like ServiceNow) can be integrated with CSI tools' user provisioning solutions. By doing this, the organization will keep on using the already familiar workflow procedure, and on top, an additional preventive check on new risks and/or SoD conflicts is implemented. Additionally, manual user-role assignments are a thing of the past, as our user provisioning solution will do this for you, so you can allocate time to other things!
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