  CSI ER Leaflet - v06
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CSI Emergency Request (CSI ER) is our emergency solution to manage and control emergency activities and privileged SAP accounts in SAP systems.
Functionality
Emergency Request has an automated emergency procedure to mitigate the risk and to allow a timely response of the intervention (IT, business owner, key user,…) team, to provide temporary broad access to a SAP system, with full evidence logging.
CSI Emergency Request allows users to request an emergency session through a dedicated user ID. This user's credentials are created and communicated automatically to the person who requested the emergency session. The actions performed by the dedicated users, during the emergency session, are traced automatically through the security audit log and reports are emailed to the emergency user's owner.
Features:
- Manage and control emergency activities in SAP systems
- In-depth reporting with criticality levels
- ABAP based solution with web-based reviewers front end (no installation efforts)
- Multi language
- For all privileged users in SAP
- All logs are kept outside the SAP system
- Emergency user credentials are safeguarded
- Pre-approval or approval required access to emergency users
- CSI ER comes with integrated functionality for "Authority check logging".
Benefits
Efficient (ROI)
- Have proof of actions for audit
- Automate time consuming processes and approvals
- Web-based to reduce implementation and maintenance
Effective (Best Practice / Security Improvement)
- Safeguarding of login credentials.
- Full audit log is available.
- Automated time-consuming processes.
- Allow flexibility in providing broad access rights when needed, without manual interaction, and with full evidence logging.
Tuned for business readiness
- Be in control of exceptional situations and know what people are doing
- Be aware of access made to your data during emergency sessions
- Fully adjustable to rapidly respond to changes in the internal business environment.
- Organization can identify and react quickly to control fails/weaknesses, non-compliance, and adverse events in a timely manner, so that actions can be taken.
