CSI Emergency Request (CSI ER) is an ABAP\4 based solution to manage and control emergency activities in SAP systems.
The Emergency Request Engine is an automated emergency procedure with firefighter capabilities to mitigate the risk and to allow a timely response of the intervention (IT, business owner, key user,…) team, to provide broad access to a SAP system with full evidence logging.
CSI Emergency Request allows users to request an emergency session through a dedicated user ID. The credentials are created and communicated automatically to the person who made the request. The actions performed by the dedicated users are traced automatically through the security audit log and reports are emailed to the emergency user owner with notification of usage and log information.